SHIPPING DETAILS: Most orders are processed and shipped through our office in New Orleans, Monday-Friday, excluding postal holidays. We process orders daily and usually have orders shipped within 1-2 business days, but sometimes during collection launches and sale events, and if your items are being gathered from retail locations, this can be extend to 3-5 business days. Please allow 1-2 day processing for in store pickup at our New Orleans locations and note that these orders must be picked up within 5 business days.
If you have specific delivery needs such as overnight with Saturday delivery, there is an additional charge and special arrangements will need to be made immediately after your order is placed. Please email firstname.lastname@example.org or call us at 678-515-3100 for all special shipping requests.
INTERNATIONAL ORDERS: Please be aware that all international parcels may be subject to import taxes, duties, brokerage or customs fees upon delivery, and are the responsibility of the customer. Please understand that we unfortunately cannot control or prevent any delays within customs. If you refuse duties or fees on your package and choose to have it sent back to Trashy Diva, any handling fees charged to our account to get the package back to us will be deducted from your refund.
RETURNS & EXCHANGES:
Domestic orders: To better serve you, we are now processing all returns and exchanges via Returnly. After your return is authorized, you'll receive a shipping label to use. Only the actual return shipping charge will be deducted if you opt for a refund. When making an exchange, we cover all shipping charges. Your shipping label will allow both you and us to track your package en route and will let you know when it is received. * We always suggest dropping off your package at the post office and obtaining a receipt of shipment. This is your record of shipping the package back to us and getting the tracking started. We are not responsible for lost return packages that have no tracking information.
International Orders: Please contact Customer Service for a Return Authorization number. They will provide you an RA number, as well as a return form. You may ship with the carrier of your choice, but please ensure that the package is trackable as we are not responsible for lost packages. Trashy Diva does not offer international return shipping services but will cover the cost of shipping an exchange back to you.
All Orders: Please ship your return within 15 business days from the date your order was delivered. Returns received after that 15 business days period are eligible for store credit only.
If an entire order that received free shipping is returned for a refund, the actual shipping costs will also be deducted from your refund.
Exchanges are only returnable for store credit.
The following items are not eligible for return or exchange:
*Merchandise with original tags removed
*Shipping charges (unless we have shipped something in error)
*Final Sale merchandise (any item 50% or more off)
*Items purchased in person from a Trashy Diva Lingerie brick and mortar location
*Products marked as non-returnable on the product pages
*Purchases more than 30 calendar days old
DAMAGES: Should you receive an item that is damaged, please contact us within 10 days of receiving your item so that we can make arrangements for repair or replacement. Items that have been previously worn are not eligible for replacement or repair.
By making a purchase, you agree to the above terms.