Orders, Shipping, and Return Policy
FREE SHIPPING WHEN YOU SPEND $200+
No coupon needed to get free ground shipping in the US. If you'd like your item shipped internationally, economy shipping is free for orders of $400 or more.
Orders are processed and shipped through our office in New Orleans, Monday-Friday, excluding postal holidays. We process orders daily and usually have orders shipped within 1-2 business days. Sometimes during collection launches, sale events, if your items are being gathered from retail locations or pre orders processing can extend to 3-5 business days or more. Please allow 1-2 day processing for in-store pickup at our New Orleans locations and note that these orders must be picked up within 5 business days of you will be contacted to arrange shipment.
EXPEDITED SHIPPING OR SATURDAY DELIVERY
If you have specific delivery needs such as overnight with Saturday delivery, there is an additional charge and special arrangements will need to be made. please reach out to customer service so we can assist you in getting your order to you in the best way possible and for processing time of your specific order items. If you were unable to contact customer service prior to placing your order email email@example.com immediately after your order is placed so we can assist you. It is your responsibility to let us know if you have a deadline to the package delivery.
Please be aware that all international parcels may be subject to import taxes, duties, brokerage or customs fees upon delivery, and are the responsibility of the customer. Please understand that we unfortunately cannot control or prevent any delays within customs. If you refuse duties or fees on your package and choose to have it sent back to Trashy Diva, any handling fees charged to our account to get the package back to us will be deducted from your refund.
RETURNS & EXCHANGES
Domestic Orders: To better serve you, we are now processing all returns and exchanges via Returnly. After your return is authorized (authorizations are processed Monday - Friday during business hours), you'll receive a shipping label to use via email. Only the actual return shipping charge will be deducted if you opt for a refund.
Domestic Exchanges: When making an exchange, we cover all shipping charges for the first exchange. Your shipping label will allow both you and us to track your package en route and will let you know when it is received.
- After one exchange your order will become a return and the balance will be credited as a gift card.
- We always suggest dropping off your package at the post office and obtaining a receipt of shipment. This is your record of shipping the package back to us and getting the tracking started.
- We are not responsible for lost return packages that have no tracking information.
International Orders: Please contact Customer Service for a Return Authorization number. You may ship with the carrier of your choice, but please ensure that the package is trackable as we are not responsible for lost packages.
- Trashy Diva does not offer international return shipping services but will cover the cost of shipping an exchange back to you.
All Returns / Exchanges: Please ship your return within 15 business days from the date your order was delivered. Returns received after that 15 business day period are eligible for store credit only.
If an entire order that received free shipping is returned for a refund, the actual original shipping costs will also be deducted from your refund.
Exchanges are only returnable for store credit.
The following items are not eligible for return or exchange:
- Worn merchandise
- Merchandise with original tags removed
- Shipping charges (unless we have shipped something in error)
- Final Sale merchandise (any item 50% or more off)
- Items purchased in person from a Trashy Diva brick and mortar location
- Products marked as non-returnable on the product pages
- Purchases more than 30 calendar days old
Should you receive an item that is damaged, please contact us immediately so that we can make arrangements for repair or replacement. Items that have been previously worn are not eligible for replacement or repair.
BY MAKING A PURCHASE IN-STORE OR ONLINE YOU ARE AGREEING TO THESE TERMS.